Complaints Policy
At Kimlud, we strive for excellence in our services and aim to address any concerns promptly and professionally.
Making a Complaint
- Raise Your Concern: Contact us through the available support channels with a clear description of your complaint.
- Acknowledgment: We will acknowledge receipt of your complaint within a reasonable timeframe.
- Investigation: Our team will thoroughly investigate the matter to provide a fair resolution.
Resolution
We aim to resolve complaints efficiently and communicate the outcome to you as soon as possible. If you are unsatisfied with the resolution, you may request a further review.
