FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders
Q1: Do you offer FREE SHIPPING to USA, CANADA & MEXICO?
FREE SHIPPING: ➤ to the USA Canada Mexico Australia UK EU for order of $100 USD & up; or $5.99 Flat Rate ➤ to all other international destinations for any order of $250 USD & up. or $5.99 Flat rate We ship to all continents, and to all safe countries. Please check our shipping policy for more information: www.kimlud.com/policies/shipping-policy
Q2: Do you offer international shipping & FREE SHIPPING?Question
We offer FREE SHIPPING: ➤ to the USA, CANADA, Mexico, UK & EU for any order of $100 USD & up; ➤ to all other international destinations for any order of $250 USD & up. Other orders ship for a $5.99 Flat rate We ship to all continents, and to all safe countries. Please check our shipping policy for more: www.kimlud.com/policies/shipping-policyWrite a clear and concise answer to guide your customers.
Q3: How long does it take for my order to arrive?Question
Shipping times vary depending on your location and the shipping method you choose at checkout. Please refer to our Shipping page for estimated delivery times.Write a clear and concise answer to guide your customers.
Q4: What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods like Shop Pay, Amazon Pay, Apple Pay, and more. You can find the available payment options during the checkout process.Write a clear and concise answer to guide your customers.
Q5: What types of apparel and accessories do you sell?Question
We sell a wide range of apparel and accessories, including dresses, tops, pants, shoes, bags, and jewelry. Our products are carefully curated to ensure quality and style. Write a clear and concise answer to guide your customers.
Q6: Do you offer plus sizes?
Yes, we offer a range of sizes to accommodate all body types. Our sizes range from XS to 3XL, and we are constantly expanding our size range to be more inclusive.Write a clear and concise answer to guide your customers.
Q7: What is unique about your products?
Our products are unique because we focus on quality and style. We carefully curate our selection to ensure that our customers receive the best products at affordable prices. We also offer a range of sizes to accommodate all body types.Write a clear and concise answer to guide your customers.
Q8: What sizes do your apparel and accessories come in?
Our apparel and accessories come in a range of sizes, from small to plus sizes. Please check the product description for specific size information.Write a clear and concise answer to guide your customers.
Q9: Can I return or exchange a product?
Yes, we offer returns and exchanges within 30 days of purchase. The product must be in its original condition with tags attached. Please refer to our Returns and Exchanges policy for more information.Write a clear and concise answer to guide your customers.
Q10: Do you offer product customization/personalization?
At this time, we do not offer customization or personalization of products. However, we are constantly exploring new ways to improve our products and services.Write a clear and concise answer to guide your customers.
Q11: What makes your store unique?
Our store offers a unique selection of high-quality apparel and accessories at affordable prices. We also prioritize customer satisfaction and offer excellent customer service.Write a clear and concise answer to guide your customers.
Q12: What materials are your products made of?
Our products are made of a variety of materials, including cotton, polyester, leather, and more. Please refer to the product description for more information.Write a clear and concise answer to guide your customers.
Q13: Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy for more information: https://www.kimlud.com/policies/shipping-policy.Write a clear and concise answer to guide your customers.
Q14: Do you offer gift wrapping options?
Yes, we offer gift wrapping options for an additional fee. Please contact us for more information.Write a clear and concise answer to guide your customers.
Q15: What is your return policy?
We offer a 30-day return policy for eligible items in their original condition with all tags attached and in their original packaging. You must request the warehouse return address as soon as you receive your package and realize you don't want to keep the product. Some products are not eligible for free returns, and shipping and handling fees are not refundable. We cannot accept returns on gift cards, hygiene and beauty products, accessories, free gifts, final sale items, lifestyle products, items with built-in undergarments, swimwear, bodysuits, lingerie, or worn items. Refunds are issued within 10 business days after we receive the returned item. Exchanges are handled through store credits.Write a clear and concise answer to guide your customers.
Q16: What is your contact info?
We can be reached: via email at support[@]kimlud.com kimlud.com[@]gmail.com through our contact page at www.kimlud.shop/pages/contact-us/ Write a clear and concise answer to guide your customers.
Q17: What makes your store unique?
Our store offers a curated selection of high-quality apparel and accessories that prioritize ethical sourcing and sustainability. We also offer customization options for some of our products. Order tracking, full store credit refund plus 24/7 Support.Write a clear and concise answer to guide your customers.
Q18: What are your shipping details?
We offer FREE SHIPPING: ➤ to the USA, CANADA, Mexico, UK & EU for any order of $100 USD & up; ➤ to all other international destinations for any order of $250 USD & up. Other orders ship for a $5.99 Flat rate We ship to all continents, and to all safe countries. Please check our shipping policy for more: www.kimlud.shop/policies/shipping-policyWrite a clear and concise answer to guide your customers.
Q19: What are your shipping details?
We offer FREE SHIPPING: ➤ to the USA, CANADA, Mexico, UK & EU for any order of $100 USD & up; ➤ to all other international destinations for any order of $250 USD & up. Other orders ship for a $5.99 Flat rate We ship to all continents, and to all safe countries. Please check our shipping policy for more: www.kimlud.shop/policies/shipping-policyWrite a clear and concise answer to guide your customers.
Q20: What is your return policy?
Use this text to answer questions in as much detail as possible for your customers.➤Type of return offered? STORE CREDIT REFUND ➤Return/exchange window? 30 days ➤What items can be returned? All, except underwear & more policy-based items ➤Products non-returnable? Policy-based ➤What condition items can be returned in? New products only ➤Kimlud.com/policies/refund-policy ➤ www.kimlud.shop/collections/new-productsWrite a clear and concise answer to guide your customers.
Q21: What types of apparel and accessories do you sell?
We sell a wide range of apparel and accessories, including dresses, tops, pants, shoes, bags, and jewelry. Our products are carefully curated to ensure quality and style.Write a clear and concise answer to guide your customers.
Q22: Do you offer plus sizes?
Yes, we offer a range of sizes to accommodate all body types. Please check our size chart for more information. Write a clear and concise answer to guide your customers.
Q23: Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of purchase. Please refer to our return policy for more information.Write a clear and concise answer to guide your customers.
Q24: What are your product sizing details?
➤Product dimensions: SIZE CHART is on the product page or ask for the size chart ➤Fit type? Fitted, relaxed, regular, design-based ➤Is the item run true to size? Size chart-based ➤Are the items pre-shrunk? Design-based ➤How the material affects the fit? Fabric-based ➤ www.kimlud.shop/collections/new-products/Write a clear and concise answer to guide your customers.
Q25: What sizes do your apparel come in?
Our apparel comes in a range of sizes from XS to XXXL. Please refer to our size chart for more information.Write a clear and concise answer to guide your customers.
Q26: Do you have a physical store?
No, we are an online store only.Write a clear and concise answer to guide your customers.
Q27: Do you offer product customization options?
Yes, we offer customization options for some of our accessories. Please contact us for more information.Write a clear and concise answer to guide your customers.
Q28: Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. Alternatively, you can use this tracker: https://www.kimlud.com/apps/parcelpanel
Q29: How do I know if an item is in stock?
All items listed on our website are in stock and available for purchase. If an item is out of stock, it will be marked as such on the product page.
Q30: Do you offer plus sizes?
Yes, we offer a range of sizes to cater to all body types, including plus sizes up to 5XL for some items in this collection and other collections as well: https://www.kimlud.com/en-fr/collections/curvy-plus-size-xxxxxxxl Also, check out our size charts for more information.
Q31: What types of apparel and accessories do you sell?
We sell a wide range of apparel and accessories, including dresses, tops, pants, shoes, bags, and jewelry. Our products are carefully curated to ensure quality and style.
Q32: What are your SHIPPING rates?
FREE SHIPPING FOR: ➤ Any USA or CANADA orders of $100 USD & up ➤ Any International orders of $250 USD & up ➤ Flat Rate is $5.99 USD for all other orders. ➤ Read more about our Shipping Policy: https://www.kimlud.com/policies/shipping-policy
Q33: Can I return or exchange a product?
Yes, we have a return and exchange policy. Please refer to our returns page for detailed instructions.Write a clear and concise answer to guide your customers.
Q34: Can I return an unfit product if I'm not satisfied?
Yes, we offer a hassle-free return and exchange policy on most of our products. However, some of our suppliers may require the customer to pay for the return. Please refer to our Returns and Exchanges page for more information on how to initiate a return or exchange: https://www.kimlud.shop/policies/refund-policy
Q35: Can I return or exchange an item if it doesn't fit?
Yes, we have a hassle-free return and exchange policy. Please refer to our website for more information on our return policy and process.
Q36: DO YOU HAVE A EMAIL NEWSLETTER?
Yes. You can subscribe FREE to receive our news, updates, sales, deals, and exclusive insider-only offers. Anytime, you can self-opt out using the button at the bottom of the email message if you no longer want to receive our weekly emails.
Q37: Do you offer international shipping?
Yes. WE OFFER FREE SHIPPING FOR: ➤ Any International orders of $250 USD & up ➤ Any USA, Canada, Mexico, Australia, UK & EU orders of $100 USD & up ➤ Flat Rate is $5.99 USD for all other orders. ➤ Read more about our Shipping Policy: https://www.kimlud.shop/policies/shipping-policy/
Q38: Do you offer plus sizes?
Yes, we offer a range of sizes including plus sizes to ensure that everyone can find their perfect fit.
Q39: Do you offer customization options on clothes?
We currently offer customization options only for color choices on some wedding dresses, prom dresses, evening dresses, and ball gowns. Ask over the chat or by email after you have placed your order if you can get a different color. We are always looking for ways to improve our offerings and may consider more customization options in the future.
Q40: What makes your store unique compared to others?
At KIMLUD.COM, we pride ourselves on offering high-quality, ethically sourced products at affordable prices. We also prioritize excellent customer service and strive to create a seamless shopping experience for our customers.
Q41: Are your products ethically sourced?
Yes, we are committed to ethical sourcing and work with suppliers who adhere to fair labor practices and environmental standards, however, we do not exclude any other suppliers with great products to offer our shoppers. We are totally inclusive about that.
Q42: Are your products ethically sourced?
Yes, we prioritize ethical sourcing and work with suppliers who share our values. Kimlud catalog includes among other eco-friendly, inclusive, and responsibly-sourced fashion and beauty products.
Q43: Are your products ethically sourced and produced?
Yes, we are committed to ethical sourcing and production practices. We work with suppliers who share our values and prioritize fair labor practices and sustainable materials.
Q44: Are your products made from sustainable materials?
We strive to offer sustainable and eco-friendly products. Many of our items are made from sustainable materials, but please check the product description for specific details on non-organic materials.
Q45: Are your products made only from sustainable materials?
We strive to offer a selection of products made from sustainable materials. Please check the product descriptions on our website for more information on the materials used. We are also open to any smart usage of genuine organic material offered by Mother Nature and used for thousands of years by indigenous tribes since the Pleistocene #origin
Orders
Below are some of are common questions about orders
Q46: An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Q47: My product is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Q48: When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Beauty Products FAQ's
Q1: Are Kimlud products certified by ECOCERT/COSMOS?
A: Yes—many of Kimlud’s offerings meet ECOCERT and COSMOS standards, confirming the use of high-quality natural or organic ingredients.
Q2: Do you offer vegan, cruelty‑free, or kid‑safe formulas?
A: Yes—Kimlud offers a wide selection of vegan, cruelty-free options and formulas that are safe for men, children, and even during pregnancy.
Q3: Are the products sulfate-, paraben-, silicone-, or mineral‑oil free?
A: Yes—Kimlud products are formulated without sulfates, parabens, silicones, microplastics, mineral oil, and other controversial ingredients.
Q4: What natural or allergenic ingredients are included?
A: Kimlud provides full transparency of ingredients. Ingredient lists and allergen information are available for each product.
Q5: What is the shelf life or PAO of products?
A: Each Kimlud product includes clear shelf life and “Period After Opening” (PAO) details to ensure safe use.
Q6: Are products safe to use during pregnancy?
A: Yes—many Kimlud products are specifically formulated to be safe for use during pregnancy. Always check individual product guidance for confirmation.
Q7: My product froze during shipping—can I still use it?
A: Most Kimlud formulas can tolerate brief exposure to temperature changes. If in doubt, consult the product's stability guidelines or reach out to customer support.
Q8: Are Kimlud products clean, natural, and ethically certified?
A: Yes—Kimlud prioritizes clean beauty, offering products that are vegan, cruelty-free, allergen-free, and certified by trusted natural/organic standards where applicable.
Q9: Who handles product registration and compliance?
A: Kimlud manages FDA registration, EU CPNP notification, and acts as the “Responsible Person” when needed.
Q10: Is there a minimum order quantity?
A: No! Kimlud supports entrepreneurs and growing brands by offering private-label beauty products with zero minimum order requirements.